Honest Pricing & Quality Repairs from a Service Specialist
You can't get that from Flat-Rate.
What's Wrong with Flat-Rate:
Costs you more
When a service call is issued the first question that arises is how long the visit will take. With flat-rate, this time period is estimated and exaggerated. This is because no one can predict what issues will arise during the repair. With flat-rate a company has to build that risk into the price. A call that flat-rate estimates taking 2 hours may only take 1 hour... do you get a discount? (no, you don't)
Turns technicians into salespeople
First of all, "sales" goes completely against our philosophy at GSMS. Our team's job is to provide you with the dependable service you need, not sell you un-necessary products and accessories. Flat-rate may seem 'transparent' but one of it's biggest models is that is allows a company's technicians to up-sell and get the customer to purchase additional services that more than likely aren't needed. Since when is a friendly, reliable service professional supposed to turn into a sales tactic employee? Not at GSMS.
Hurts Quality of Service (which is what you're paying for!)
When repairs are pre-defined, that technician better not run into any issues that arise during the repair. It's bound to happen, and when it does who looses? The technician will start rushing to finish the repair within their give timeline so the company doesn't loose money. You loose, because you probably will have another problem due to the lack of quality.
GSMS Truprice™
Our Assurance Pricing System.
How it Works:
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Our technician is sent to your home, without a "dispatch charge" or "truck fee".
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When we arrive, our system starts tracking the time we spend analyzing your problem.
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We determine the issue, show you what we are going to do, and what the cause is.
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The repair is completed and we note exactly what materials were used.
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Our system calculates the labor time spent and materials used. That's what you pay.
Why it Works:
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It's time & materials done better. There's no guesstimating how long it took us, we have live time tracking.
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No rushing. Our industry trained professionals aren't tied down to an un-realistic time limit.
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It allows you to ask us. Have something else you'd like us to look at? Feel free, it's included in the time instead of an entire separate charge.
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No gimmicks. We don't do coupons, membership discounts, or sales. Our best pricing every single day.
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Most importantly... it allows our technicians to be technicians, not sales people.
It's one of the reasons why our 850+ clients choose GSMS!
The flat-rate system is not what we use at GSMS. We've researched and considered switching our pricing system, but kept coming back to the same problems that arise with the flat-rate model (see below). Instead we came up with our own solution that is a pricing system with integrity: